Businesses rely on a well implemented service desk to provide a point of contact for customers and other users to communicate a variety of needs. Whether a service desk takes the form of a call centre or an internal help desk, it provides a vital link between service providers and their clients on a daily basis
Aim Hire Recruitment
The ITIL approach identifies the service desk as a central focal point for reporting incidents and making requests, as well as acting as a hub for a huge variety of ITSM activities including the management of availability, capacity, configuration, finances, security and change.
With a user focused approach, a comprehensive service desk should be equipped to deal with any IT requirements and to provide the user with a single interface to track the progress of an incident or request through to its resolution.
Businesses require systems that allow them to provide this service via straightforward, easy to use software that can adapt to meet their changing needs.
Here at Aim Hire Recruitment we can provide you with the specialist resources that you need in order to successfully offer service desk configuration to your clients. As a leading provider of IT service management personnel we work with thousands of consultants across the globe to source the best candidates for the most exciting opportunities in the business.
To find out more about the full range of specialist services that Aim Hire can offer to help your business grow and develop, call us on 0800 644 0331 or contact us via email today.